Agentforce is Salesforce's AI-driven platform, launched September 2024, designed to integrate autonomous agents into business operations, increasing efficiency across various sectors such as sales, service, and marketing. These agents go beyond traditional bots by autonomously handling tasks, making decisions, and acting on data to help businesses.

A key component of Agentforce is its low-code Agent Builder, which allows companies to create customized AI agents for specific roles. This can include anything from sales agents that manage leads, to customer service agents that autonomously resolve issues. The platform leverages Salesforce's Data Cloud, ensuring agents have access to real-time, secure data, making them capable of performing complex, high-value tasks like drafting emails, managing campaigns, or even handling compliance in finance.

Agentforce is also equipped with the Atlas Reasoning Engine, which allows the agents to process information and adapt their actions based on changing circumstances. This makes them capable of handling multi-turn interactions and adjusting their behavior based on feedback.

The Agentforce Partner Network expands the platform's functionality with third-party tools from companies like IBM and Workday, which help businesses further customize their agents.

Agentforce marks a shift towards making AI a more integrated part of daily operations, offering businesses a way to scale efficiently while keeping the human workforce focused on high-priority tasks.